o Orders will be processed within 1 business day (Business days are Monday through Friday) after receiving full payment.
o Standard shipping service is FREE to the U.S. Lower 48 States! Transit time varies from 3-5 business days depending on your delivery address.
o All food related items including Chick-fil-A Sauce, Chick-fil-A Polynesian Sauce, and Chick-fil-A Honey Mustard Sauce are shipped via USPS Priority Mail. Transit time varies from 2-4 business days depending on your delivery address.
o We only ship within the continental USA, Alaska, and Hawaii. We do not ship to Puerto Rico, APO addresses or any other USA territory at this time.
o A shipping surcharge will be applied to Alaska and Hawaii orders. Transit time varies from 5-7 business days depending on your delivery address.
o We do not offer international shipping services at this time.
o We only ship to confirmed PayPal addresses. We reserve the right to cancel an order for unconfirmed address information.
o We are not responsible for undeliverable addresses.
OUR SATISFACTION GUARANTEE
XPressLane is committed to your satisfaction. With only limited exceptions, we’ll gladly refund or replace any item (each a "Returnable Product", “Damaged Product” or “Incorrectly Listed Product”), subject to the terms and conditions set forth below. (Due to changes in certain manufacturer policies, XPressLane may not be able to accept a return of your item - any item that is not eligible for return is clearly marked as such on our site - please read the terms of each purchase carefully). Please read our return guidelines and easy instructions.
We want you to be 100% satisfied with your purchase! If you have ANY questions, please send us an e-mail at XPressLane247@gmail.com. If you’ve already purchased an item, please include your name and invoice number in your e-mail.
o Returnable Products are only returnable if a Return Merchandise Authorization (RMA) number was obtained by e-mailing us at XPressLane247@gmail.com within (14) Fourteen days of receiving the original shipment. In order for XPressLane to process your request, please make sure your e-mail contains the following: Your name; Invoice number; Detailed explanation of the issue you have with the item; Indicate if you would prefer a refund or a replacement item if it is available.
o The Returnable Product must be postmarked within (14) Fourteen days of receiving the original shipment.
o The Returnable Product must be 100% complete, in BRAND NEW and unused condition, and must be properly repacked in its original packing material and include all manuals, blank warranty cards and all accessories provided at the time of delivery.
o XPressLane will not accept a return of any product that is missing any manufacturer supplied accessories, is obvious damaged, or shows visible signs of wear and tear to the unit for reasons not due to our error or the error of the shipping service. If the item you purchased is a CD, DVD, BR, VHS tape, software, video game, cassette tape, or vinyl record that has been opened it can only be replaced for the exact same title in cases of defect or damage.
DAMAGED PRODUCTS / INCORRECTLY LISTED PRODUCTS
If you receive an item different than what was described, is clearly in worse condition than indicated for items not sold as NEW, or is damaged during shipping, e-mail us at XPressLane247@gmail.com within (4) Four days of receiving the original shipment. In order for XPressLane to process your request, please make sure your e-mail contains the following: Your name; Invoice number; Detailed explanation of the issue you have with the item; Indicate if you would prefer a refund or a replacement item if it is available.
We’ll review your request within 1 to 2 business days from the date we receive your e-mail. Once we’ve completed our review we’ll notify you via e-mail as to our decision. If we agree that this was an error on our part, or if the item was damaged during shipping, the e-mail will include a RMA number and instructions on how to return the item to us.
NO RMA NUMBER
Items returned to XPressLane without an RMA number visible on the package will NOT be eligible for a refund or replacement.
SHIPPING AND HANDLING CHARGES
Shipping and Handling Charges are NOT refundable. Shipping and Handling chargers for returning items are borne by the buyer. However, XPressLane will reimburse the buyer for the return shipping fees if there was an error on our part with your order. To ensure the safe return of the merchandise, items valued at over $75 must be returned with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
ITEMS THAT ARE NOT RETURNABLE
XPressLane does not accept returns of the following items:
o Items that are classified as hazardous materials or use flammable liquids or gases
o Computer laptops, desktops, and iPads more than (10) Ten days after receiving the original shipment
o Any product missing the serial number or UPC
o Pay As You Go (or prepaid) phone cards
o Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
o Grocery products and Gourmet gift baskets cannot be returned; however, XPressLane will issue a full refund for damaged products.
o Special ordered items
REFUND PROCESSING TIME
You can expect your refund on a Returnable Product, Damaged Product or Incorrectly Listed Product within (4) Four weeks of delivering your package to us (though in most cases you'll receive the refund sooner).
This time period includes:
o 5 to 10 business days for us to receive your returnable item
o 3 to 5 business days for us to process your return
o The time it takes your bank to process our refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.